Reference

Terms and Conditions That Cover Your baji ok Account

These terms set out what you agree to when you open and use a baji ok account — from how your wallet works with bKash, Nagad, and Rocket to what we expect from you and what you can expect from us.

Account EligibilityWallet and Payment RulesRegional AvailabilityAccount ConductDispute Process
baji ok Terms and Conditions That Cover Your baji ok Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you believe a decision made under them was applied incorrectly to your account, our support team can help. Disputes about wallet transactions, account restrictions, or eligibility decisions all go through the same contact channels below — we aim to respond within one business day for account-level queries.

Team online

Live Chat

Open live chat from the account menu on any page. For terms and account queries, have your registered mobile number ready so our team can pull your account details quickly.

Email Support

For formal disputes or written records of a terms-related decision, email our support address. Include your account ID and the specific clause or transaction you are querying.

Account Help Centre

The help centre covers common terms questions — wallet ownership rules, account limits, and eligibility checks — without needing to contact the team directly.

HOW WE HOLD YOUR DATA

Account Security and Data Handling Under These Terms

Your account data — mobile number, wallet details, transaction history — is held securely and used only to operate your baji ok account and meet our legal obligations. We do not sell your data to third parties. You can request a summary of what we hold at any time by contacting support with your account ID. These terms also cover how long we retain your records after account closure and the process for requesting deletion where local law allows it.

Wallet Verification

We verify that the bKash, Nagad, or Rocket wallet used for deposits matches the name on your account. This check protects your balance from third-party access.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account and review recent transactions.

Data Retention

Transaction records are kept for as long as required under applicable law. After account closure, you can request a data summary or deletion through our support email.

Dispute Resolution

Terms disputes are handled by our compliance team. We provide a written response within five business days for formal account-level complaints submitted via email.

Common Questions About These Terms

These questions cover what we hear most from account holders about how these terms apply day to day — from wallet rules to what happens when terms change.

These terms apply to anyone who opens and uses a baji ok account. Access is permitted only where local law allows it and in regions we currently support. Eligibility is your responsibility to confirm.

No. Deposits must come from a wallet registered in your own name. Third-party wallet deposits will be flagged for review, and the funds held until ownership is verified or returned.

We post the updated version on this page with the effective date. Using the platform after that date means you accept the changes. Contact support if you want to close your account instead.

Email our support team with your account ID and the specific decision you are disputing. We provide a written response within five business days. Live chat works for general queries; email creates the record needed for formal disputes.

Yes. Contact support with your account ID and ask for a data summary. We will provide what we hold within the timeframe required by applicable law in your region.

Duplicate accounts, mismatched wallet ownership, fraudulent transactions, or actions that violate these terms can all lead to suspension. We will contact you before closing an account permanently where possible.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.